Supermarket & Grocery Technology Installation

IT for Retail Chains

Retail chain IT support services get judged store by store. Head office signs the contract, but the store manager in Townsville decides whether the partner is any good, based on whether the lane came up before open and whether anyone answered the phone at 7 am.

IMI Solutions deploys and supports technology for Australian retail chains including Luxottica (600 stores), Greencross and Coles banners. One partner covers the store lifecycle: new openings, refits, rollouts, BAU support and end-of-life.

What retail chains use us for

• New store openings on dates set by leasing, with kit pre-staged and crews booked against the fit-out program
• Chain-wide rollouts: POS, self-checkout, networks, digital signage, delivered in waves around trading
• POS installation with NMI legal-for-trade verification built in
• BAU support: break/fix, IMAC and spares management under one rate card
• Refits, relocations and closures, including asset recovery and disposal

The chain-scale difference

A ten-store retailer can improvise. A 300-store chain needs the store technology estate treated as a fleet: standard builds, serial-level tracking, playbooks per store format and reporting that shows fault trends by model and by site. That fleet discipline is our core business, and it is why Greencross can "get stores opened or reopened faster and commit to dates with confidence."

Built around the trading calendar

Overnight installs. Pre-Christmas freezes respected. High-volume stores sequenced first. Rollback plans so no store misses an open. Two decades of retail work sit behind the schedule we hand you.

Frequently asked questions

Can one agreement cover projects and BAU? Yes, and it should. Crews who installed the estate fix it faster.

Do you support franchised stores too? Yes. See our franchise deployment page for how owner-operator coordination works.

What visibility does head office get? Live dashboards: site status during rollouts, ticket and SLA reporting in BAU, asset register accuracy throughout.

Talk to the team behind 600-store rollouts. Speak to an expert.

QSR Technology Deployment

QSR technology deployment happens in the tightest spaces in retail: kitchens that never cool down, counters that queue from open to close, and franchisees watching every minute of downtime as lost burgers. Rolling new POS, kiosks or kitchen displays through 500 restaurants takes a method built for exactly this.

IMI Solutions upgraded 2,000 POS terminals with new hardware and Windows software across 560 quick service restaurants for Craveable Brands, stores trading throughout. Their review: "IMI are incredible, and very, very good at what they do."

What we deploy in QSR

• Front-counter POS and payment devices
• Self-order kiosks and digital menu boards
• Kitchen display systems and bump bars
• Drive-thru technology: headsets, timers, order screens
• Back-office systems and store networking
• Fast food POS installation with NMI verification where product is weighed

The QSR delivery pattern

Night windows, hard stops. Crews work between close and prep start, often a four-hour window. Playbooks are rehearsed to fit it, with rollback ready if anything threatens the morning shift.

Franchisee-aware coordination. Owner-operators get direct scheduling, clear communication and next-morning follow-up. The franchisor gets network-wide consistency without refereeing disputes. More on franchise deployment.

Grease-proof staging. Kitchens are brutal on hardware. Devices arrive staged, sealed and kitted per store, with mounts and covers matched to the environment during staging.

Hypercare through the breakfast rush. The first trading days after cutover get a dedicated support line, because a stuck order screen at 8 am is a queue out the door by 8:10.

Frequently asked questions

How fast can a QSR network convert? The 560-store Craveable program ran on compressed night windows at national pace. Pilot stores set the honest weekly rate for your format.

Do you install kiosks and menu boards too? Yes, including mounting, cabling, configuration and validation across formats.

Can you support stores after rollout? Yes: break/fix with spares, IMAC and warranty management across the whole store stack.

Deploy through the dinner rush without losing it. Speak to an expert.

Logistics & Transport IT Services

Logistics IT field services deal with the least forgiving buildings in the economy: depots that sort all night, warehouses where racking eats WiFi, and sites spread across every state because that is the entire point of a freight network. When a scanning gun fleet fails at a sorting hub, parcels stop moving in three states.

IMI Solutions delivers IT audits, refreshes and support across logistics and transport networks. For Team Global Express we audited and refreshed IT across 111 sites Australia-wide. Their team's verdict: "The support from the management team is exceptional." Read the case study.

What we deliver for logistics networks

• Site-by-site IT audits across depots, hubs and warehouses
• Technology refreshes: desktops, rugged devices, printers, kiosks, time clocks
• Warehouse wireless engineered around racking, metal and motion
• Dock and gatehouse technology installation
• Break/fix with spares positioned to protect sort windows
• Asset tracking, remarketing and disposal across dispersed fleets

Built for the freight clock

Sort-window scheduling. Works are planned around inbound and outbound sorts, overnight where sites run days, daytime where sites run nights. The network keeps moving while its technology changes underneath it.

Rugged staging. Devices arrive kitted for industrial reality: mounts, cradles, protective cases, labelled per dock and station during staging at our integration centres.

Audit-first honesty. Freight estates accumulate decades of undocumented kit. Our structured audits captured the true state of 111 TGE sites and turned it into refresh plans that survived contact with reality.

Regional parity. A regional depot moves freight that matters as much as the metro hub's. National field coverage and pre-positioned spares give both the same fighting chance.

Frequently asked questions

Can you work without stopping the sort? Yes. Cutovers are sequenced around sort windows with rollback ready. Stopping the sort is treated as a project failure, not an option.

Do you handle rugged and vehicle-mounted devices? Yes, including docks, cradles and in-vehicle installations at depot scale.

Our sites are everywhere. Is that a problem? It is the job. 220+ points of presence across Australia and New Zealand exist for exactly this shape of network.

Keep the network moving while its tech changes. Speak to an expert.

Healthcare & Aged Care IT Services

Healthcare IT deployment operates under rules retail never faces. Wards run 24 hours. Infection control governs who enters where, wearing what. A workstation-on-wheels that fails mid-shift is a clinical risk, and the "maintenance window" is whatever the charge nurse says it is.

IMI Solutions deploys and supports technology for hospitals and aged care providers across Australia, including St Vincent's Health Australia, the country's largest health and aged care provider, and Epworth HealthCare, where our staff supplement the IT service desk and deliver onsite support and projects.

What we deliver in health

• Clinical and administrative device rollouts: workstations, WOWs, printers, scanners
• Ward, theatre and clinic technology installations, scheduled with clinical teams
• Network infrastructure: wireless built for roaming clinical devices
• Service desk augmentation and onsite support
• Aged care facility technology across distributed residential sites
• Secure asset disposal with certified data destruction for devices touching patient data

How healthcare changes the method

Clinical liaison first. Every ward visit is agreed with nursing leadership. Crews work to infection-control protocols, sign in as contractors should, and stand down instantly when clinical priorities interrupt.

After-hours as standard. Theatres and clinics get touched when dark. Wards get touched in negotiated windows with rollback ready, because "the system is down" means something different here.

Data custody without gaps. Devices that may hold patient data never leave a tracked chain. Serial-level custody in IMX, certified wiping, and per-device destruction certificates keep your privacy officer calm.

Support that knows the estate. Epworth's words: "IMI provides high quality staff, and are very responsive." Field crews who installed the fleet fix it faster, and they already know the ward layout.

Aged care: the distributed challenge

Aged care operators run dozens of residential sites, each a small business with no IT staff on the ground. Our national field model, built for branch networks, gives every facility a response SLA without a single new hire. St Vincent's puts it directly: "Having the IMI team available has made a big difference to the way we are able to adapt and scale."

Frequently asked questions

Do your engineers meet healthcare compliance requirements? Yes: police checks, vaccination evidence and site inductions are handled during mobilisation.

Can you work around clinical schedules? That is the default. Schedules are agreed with clinical leadership, and crews expect interruption.

Do you support both hospital campuses and community sites? Yes, one agreement can span acute campuses, clinics and residential aged care facilities.

Technology delivered with clinical courtesy. Speak to an expert.

Franchise Technology Deployment

Franchise technology deployment adds a variable no corporate rollout has: every site belongs to someone. The franchisee paid for the fit-out, sets the roster, and has opinions about Tuesday night. A rollout across 400 owner-operated stores is 400 negotiated appointments wrapped inside one brand standard.

IMI Solutions runs franchise deployments across Australia and New Zealand, including networks in convenience, QSR and specialty retail. The model: franchisor-grade consistency, franchisee-grade communication.

What franchise networks use us for

• Network-wide POS and payment rollouts, NMI-verified where required
• New franchise store openings and transfers
• Brand refresh programs: signage tech, kiosks, digital screens
• BAU support offerings franchisees can opt into at network rates
• End-of-agreement de-brands, including asset recovery

How we handle the owner-operator factor

Direct scheduling, network rules. Each franchisee books inside a window set by the wave plan. They choose the night; the program keeps the pace. Non-responders get structured follow-up, and the franchisor sees exactly who is holding a wave open.

Communication that respects the relationship. Franchisees hear from us early, in plain language: what is happening, what it costs them (usually nothing but a night), what they get. Deployment crews arrive as guests in someone's business and behave that way.

One invoice logic. Whether the franchisor funds the program, splits costs, or on-charges franchisees, our commercial reporting matches the model, per store, per wave.

No store left behind. Franchise rollouts decay at the edges: the last 5 per cent of stores stall on scheduling. Our cleanup waves and escalation path with the franchisor close programs at 100 per cent.

Proof

Reddy Express, a 675-store convenience network, converted to new POS in 19 weeks, three weeks ahead of plan, with stores scheduled night by night around trading. Read the case study.

Frequently asked questions

Can franchisees buy extra services during the visit? Yes. Optional add-ons (extra screens, cabling tidy-ups) can be offered under network-agreed pricing.

Who owns the schedule disputes? We manage them, escalating to the franchisor only when the program is at risk. That is most of the value.

Can support continue after rollout? Yes. Network-rate break/fix and IMAC gives every franchisee enterprise-grade support at chain pricing.

One standard across every owner. Speak to an expert.

University & Education IT Infrastructure Services

University IT infrastructure services run on an immovable calendar. Semester one starts when it starts. A campus network cutover that slips a fortnight doesn't inconvenience a project board; it greets 30,000 returning students with dead WiFi.

IMI Solutions designs and deploys IT infrastructure for education providers across Australia and New Zealand. For Victoria University we designed and deployed a fast, efficient multi-campus network; the university now rates its networks "amongst the fastest and most efficient in the Australian university sector." Read the case study.

What we deliver for education

• Multi-campus network design and deployment: switching, wireless, SD-WAN
• Learning space technology: labs, lecture theatres, collaborative spaces
• End-user compute rollouts for staff and student fleets, SOE-imaged at scale
• Campus relocations, new building fit-outs and refurbishment programs
• BAU field support across campuses, from break/fix to IMAC

Working to the academic calendar

Break-window delivery. Heavy works land in semester breaks and summer, planned backward from census dates. Waves compress to fit the window because the window will not move.

Live-campus courtesy. Libraries, labs and research spaces keep operating during term-time works. Crews schedule around teaching timetables and exam periods, room by room.

Scale with student patience in mind. Students tolerate nothing and tweet everything. Validation testing before go-live, coverage walks with measurement tooling, and hypercare through orientation week keep the network off social media.

Beyond the network

Education estates mix decades of building stock, which makes site audits decisive. Our audit-first method maps cabling, risers and comms rooms before design commits, so the plan survives contact with a 1970s science block. How our design practice works.

Frequently asked questions

Can you deliver across multiple campuses in parallel? Yes. Multi-campus waves are the standard model, with shared staging and per-campus crews.

Do you work with our internal IT and integrators? Constantly. Universities typically keep architecture in-house and hand us delivery at scale.

What about schools and TAFEs? The same method scales down cleanly: audits, break-window delivery and fleet imaging apply to any education estate.

Infrastructure ready before the first lecture. Speak to an expert.

Banking & Finance IT Infrastructure Rollouts

A banking IT infrastructure rollout runs inside tighter walls than any retail project: security clearances, change windows measured in minutes, compliance sign-offs and branches that cannot open late without regulatory and reputational consequences. The delivery method has to respect all of it and still move at fleet pace.

IMI Solutions delivers technology rollouts and on-site support for retail banking networks across Australia and New Zealand. NAB relies on us for technology rollouts and onsite support across its nationwide branch network, and their words carry the theme we hear across financial services: "IMI always go above and beyond to deliver service." Read the case study.

What we deliver for banks and financial institutions

• Branch technology refreshes: teller workstations, peripherals, screens and back-office equipment
• Network and SD-WAN hardware installation across branch estates
• ATM-adjacent and self-service device installation and support
• Branch openings, relocations, refits and closures, including secure decommission
• Break/fix and IMAC support under bank-grade SLAs
• Certified asset disposal with serial-level chain of custody

Working inside banking constraints

Vetted, consistent crews. Field staff meet your clearance requirements, and the same engineers return to the same regions, so branch managers see familiar faces.

Change control native. Work packages align to your change windows, with evidence captured per task. Nothing improvised, everything documented.

Data-bearing assets under custody. Every device movement is serial-tracked in IMX. Decommissioned equipment travels a certified destruction chain, and the certificate lands in your records.

Branch continuity first. Cutovers are sequenced so customer-facing services stay live, with rollback plans agreed before any branch is touched.

Frequently asked questions

Can you work national but bank-slow where needed? Yes. Wave plans flex to your change cadence: pilot branches, regional waves, and freeze periods around reporting dates.

Do your people meet financial-sector vetting requirements? Yes. Clearance and induction requirements are handled during mobilisation.

How do you evidence compliance? Per-task photographic evidence, serialised asset records and destruction certificates, all reportable to your risk function.

Branch technology, delivered without drama. Speak to an expert.