Break/Fix IT Support Australia

IT Resource & Workforce Augmentation

IMI Solutions provides skilled IT professionals who embed into your environment as an extension of your in-house team. Whether covering peak demand, specialist requirements or project delivery, we enable rapid scaling without adding permanent headcount.

Our Process

1. Skills & Capability Alignment
   We define technical requirements and cultural fit.
2. Rapid Deployment
   Certified engineers are mobilised nationally across desktop, POS, network and data centre environments.
3. Technical Lead Oversight
   IMI Solutions provides senior oversight and escalation support, reducing internal supervision requirements.
4. Ongoing Performance Management
   We manage performance and continuity, not your internal team.

The Result

Flexible capacity, reduced recruitment pressure and highly capable support — without increasing management overhead.

IT Lifecycle Management

IMI Solutions manages the full lifecycle of your IT assets — from commissioning and deployment through maintenance, refresh and secure retirement — ensuring consistent performance and controlled cost across Australia. This is achieved through planned support models or scheduled IMAC’s.

Our Process

1. Commissioning & Deployment Support
   Assets are configured, delivered and installed in line with operational requirements.
2. Planned Maintenance & Refresh
   Proactive lifecycle planning reduces unplanned outages and reactive spend.
3. Refurbishment & Redeployment
   Equipment is refurbished, reallocated or securely recycled where appropriate.
4. National Service Consistency
   Standardised processes ensure uniform service quality across metro, regional and remote sites.

The Result

Lower total cost of ownership, extended asset value and reliable performance across your environment.

Service Desk

IMI Solutions provides centralised service desk support that keeps your technology environment stable and responsive. Whether using ours or leveraging your existing toolsets, our model integrates remote expertise with coordinated field engineering to ensure consistent resolution across all locations.

Our Process

1. Incident Logging & Triage
   Levering your tools or ours with structured prioritisation and escalation ensure rapid response.
2. Remote Resolution
   Level 1–3 engineers resolve the majority of issues without site visits.
3. Coordinated Field Support
   Where required, onsite engineers and parts logistics are aligned for efficient resolution.
4. Reporting & Optimisation
   SLA tracking and performance reporting support continuous improvement.

The Result

Faster resolution, reduced downtime and a consistent support experience — delivered nationally and at scale.

Onsite Maintenance

IMI provides nationwide onsite maintenance services designed to restore technology quickly and protect business continuity. Our flexible model offers predictable, fixed-price support per incident, including travel, anywhere in Australia.
Each engagement is tailored to your operational needs. Simply tell us your locations, infrastructure and service expectations, and we’ll design a support model that keeps your technology running and your teams focused on business-as-usual.

Our Process

1. Nationwide Field Support
   Engineers are available 24×7 across metro, regional and remote locations throughout Australia.
2. SLA-Based Response
   Level 1–3 engineers resolve the majority of issues without site visits.
3. Parts & Logistics Coordination
   Inventory and parts management ensure replacement components arrive on-site in sync with the engineer.
4. Service Governance
   Structured service management, reporting and escalation processes ensure consistent quality and accountability.

The Result

Fast issue resolution, predictable support costs and reliable service delivery, keeping your systems running, your customers supported and allowing you to focus on the business.

IT Asset Remarketing & Disposal

Technology remarketing and disposal services answer two questions every refresh project eventually reaches: where does the old fleet go, and who proves the data went with it? Thousands of retired devices sitting in stockrooms are a security incident waiting for a misplaced pallet, and a write-down waiting for a CFO to notice.

IMI Solutions recycles and re-sells thousands of devices every year through our integration centres in Sydney and Melbourne. Retired fleets come back through the same reverse-logistics network that delivered them, get wiped to certifiable standards, and leave as either recovered value or responsibly recycled material.

What the service covers

• Collection and reverse logistics from every site, metro to remote, tracked serial-by-serial in IMX
• Certified data destruction: software wiping to recognised standards, physical destruction where policy requires, certificates per device
• Remarketing: testing, grading, refurbishment and resale of devices with residual value, returns shared with you
• Recycling: end-of-life material processed through compliant e-waste channels
• Lease returns: devices audited, restored to return condition and delivered back to the lessor on schedule, before penalty clauses bite
• Reporting: a complete chain-of-custody record for auditors, insurers and your asset register

Why this belongs with your deployment partner

Refresh and disposal are one motion. The crew installing the new POS lane carries the old terminal out the same night. Coupling the two halves means:

• No second visit, no second freight leg, no stockroom purgatory
• The asset register updates once, correctly: new serial in, old serial out
• Data-bearing devices leave site into a tracked chain, not a skip

Split the work across two vendors and the gap between them is where devices, and data, go missing.

Value recovery: what old fleets are worth

Recent-generation laptops, desktops and POS hardware hold real resale value, especially in fleet quantities with consistent specifications. Remarketing returns routinely offset a visible slice of refresh cost. Older or damaged stock still avoids landfill through certified recycling, which matters to your ESG reporting as much as to the environment.

Compliance without homework

Australian obligations around data protection and e-waste keep tightening, and several states now ban e-waste from landfill outright. Our process produces the paper trail: data destruction certificates, recycling documentation and chain-of-custody records, so your compliance answer is a folder, not a scramble.

Frequently asked questions

Which wiping standards do you use? Recognised sanitisation standards (NIST 800-88 aligned), with physical destruction available for drives that policy or condition rules out of reuse.

Can you clear a backlog, not just support new refreshes? Yes. Stockroom clean-outs are common first engagements: we collect, audit, wipe and disposition everything found.

How are remarketing returns handled? Agreed commercial split, reported per batch with grading detail. Transparency is the point.

Do certificates cover individual devices? Yes, certificates reference serials, so any single device's fate is provable years later.

Turn retired fleets into recovered value and closed risk. Speak to an expert.