Australian supermarket retailer

Committed to customer service

Coles Supermarkets has been providing affordable, quality products and great service to Australian shoppers for more than 100 years. Technology plays an essential role in delivering on Coles’ commitment to its customers – from point of sale systems in-store, to warehousing systems that drive efficiency at the back end – and it must be implemented in a safe, compliant and cost-effective way.

Technology implementation across Australia

IMI delivers technology rollouts to Coles Supermarkets, Liquorland and Coles Express stores across metropolitan and regional areas, including:

  • Technology refreshes, including offsite staging and instore installation
  • Rolling out new technology, including trials and full implementations
  • Installing a complete set of equipment in new stores
  • Decommissioning, cleansing and recycling or disposing of equipment from stores which have closed
  • Moves, Adds and Changes (MAC) within stores
  • Project management of third party specialists, such as cabling installers, to ensure a smooth and seamless entire store implementation.

The drive for continual improvement

General Manager, Infrastructure and Operations at Coles, Ken Harmsworth works closely with IMI and says:

“IMI is agile and willing to adjust if we can find a better way of doing things, even if it means delivering in a different way than originally envisaged. They use the contract as a framework and keep their focus on what is best for Coles and our customers. Even when inevitable problems appear, they never lose focus and just make things happen.

If they see areas for improvement outside their remit, they make suggestions that we can take back to those teams, which has resulted in some great initiatives. They really look outside the square.”

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